Terms & Conditions

1Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and Tamboli Jamat ("we", "us", "our", "the Organization"), a community welfare organization registered in Pune, Maharashtra, India.

By accessing, browsing, registering, or using the Tamboli Jamat Community Portal (the "Portal"), you acknowledge that you have read, understood, and agree to be bound by these Terms along with our Privacy Policy. If you do not agree to these Terms, you must not use the Portal.

These Terms are published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, and the Information Technology Act, 2000, including its amendments and rules framed thereunder.

2Eligibility

To use the Portal, you must:

• Be at least 18 years of age
• Be a member of the Tamboli community or be registering on behalf of such a family member
• Possess a valid Indian mobile number for OTP verification
• Be capable of entering into a legally binding contract under Indian law
• Not have been previously suspended or removed from the Portal

By using the Portal, you represent and warrant that you meet all these eligibility requirements. We reserve the right to refuse service or terminate accounts of users who do not meet these criteria.

3Account Registration & Security

3.1 Registration Process

• Registration is done via mobile OTP verification
• One mobile number can register only one family account
• You must provide accurate, complete, and current information
• You are responsible for maintaining the confidentiality of your mobile device

3.2 Account Security

• You are solely responsible for all activities that occur under your account
• Never share your OTP, password, or session with anyone
• Notify us immediately of any unauthorized access or security breach
• We are not liable for any loss arising from your failure to protect your credentials

4Khanesumari (Family Census) Terms

4.1 Submission Obligations

When registering your family, you agree to:

• Provide true, accurate, and verifiable information about all family members
• Only include actual family members — fictitious entries are strictly prohibited
• Obtain consent from family members before submitting their personal data
• Update information promptly when there are changes (births, deaths, marriages, address changes)
• Not impersonate any person or misrepresent your relationship to family members

4.2 Approval Process

• All family submissions are subject to review and approval by our administrators
• We reserve the right to reject submissions with incomplete, suspicious, or unverifiable information
• Approved families receive a unique Family Number for official records
• Approved family members marked as verified cannot be edited directly (contact admin for changes)

4.3 Data Accuracy

You are solely responsible for the accuracy of submitted information. The Organization does not independently verify all family details but reserves the right to conduct verification when required. Submission of false information may result in permanent suspension of your account and removal from community records.

5Payments & Annual Fees

5.1 Fee Structure

The Organization may levy annual membership fees, family fees, or individual member fees as decided by the Managing Committee. Current fee structures are displayed on the Portal.

5.2 Payment Methods

We accept payments through the following modes:

• Online Payment: Credit/Debit cards, Net Banking, UPI (via Razorpay gateway)
• UPI Direct: Through our official UPI ID
• Bank Transfer: NEFT/RTGS/IMPS to our official bank account
• Cash: Through authorized community representatives (receipt issued)

5.3 Payment Terms

• All fees are quoted in Indian Rupees (INR) and are inclusive of applicable taxes
• Digital receipts are generated instantly upon successful payment
• Payment confirmation may take up to 24 hours in case of gateway reconciliation
• Failed transactions are automatically reversed to your account within 5-7 business days by your bank
• You must retain the payment receipt for your records

6Refund & Cancellation Policy

This policy is compliant with payment gateway requirements and consumer protection laws:

6.1 Non-Refundable Items

• Annual membership fees — once paid, non-refundable as these fund community activities
• Donations — generally non-refundable as per Indian tax laws
• Event registration fees — non-refundable within 7 days of the event date

6.2 Refund Eligibility

Refunds will be processed only in the following cases:

• Duplicate payment made for the same service
• Erroneous/excess amount charged due to technical error
• Payment deducted but service not delivered (transaction failure)
• Event cancelled by the Organization (full refund)

6.3 Refund Timeline & Process

Payment Mode	Refund Method	Processing Time
Credit/Debit Card	Original card	7-10 business days
Net Banking	Original bank account	5-7 business days
UPI	Original UPI ID	3-5 business days
Cash	Bank transfer or cash	7-15 business days

6.4 How to Request a Refund

Submit a refund request through the Helpdesk or email payments@tambolijamat.com with:

• Transaction/Receipt Number
• Date and amount of payment
• Reason for refund request
• Supporting documents (if any)

Refund requests must be made within 30 days of the original transaction.

7Donations

• Donations are voluntary and non-refundable (except per Section 6.2)
• Donations may be made towards specific campaigns or to the general community fund
• Anonymous donations are allowed but we require a valid mobile number for receipt generation
• Donations above ₹2,000 must be made through digital/banking channels (as per Indian law)
• 80G tax exemption certificates are available upon request for eligible donations
• The Organization reserves the right to decline donations from suspicious sources
• Donation funds are used strictly for the stated purpose; if that becomes impossible, funds may be redirected to similar charitable purposes with donor consent where feasible

8Voter Registration & Elections

• Only verified members aged 18+ are eligible to vote in community elections
• Voter status is verified by administrators based on submitted documents
• Each eligible member gets one vote — duplicate voting is strictly prohibited
• Election results published on the Portal are final and binding
• Any attempt to manipulate voter lists or election results will result in permanent ban and possible legal action
• Election disputes must be raised within 7 days of result declaration

9User Conduct & Prohibited Activities

You agree NOT to:

• Submit false, misleading, or fraudulent information
• Impersonate any person or entity
• Attempt to gain unauthorized access to other users' accounts or administrative systems
• Use the Portal for any unlawful purpose or in violation of any applicable laws
• Upload viruses, malware, or any malicious code
• Interfere with or disrupt the Portal's operation
• Scrape, crawl, or use automated tools to extract data from the Portal
• Harass, abuse, or harm other community members
• Post defamatory, obscene, or objectionable content
• Use the Portal for commercial solicitation without permission
• Attempt to reverse-engineer any part of the Portal

10Intellectual Property

All content on the Portal, including but not limited to text, graphics, logos, images, photographs, videos, software, and compilation thereof, is the property of Tamboli Jamat or its licensors and is protected by Indian and international copyright, trademark, and other intellectual property laws.

• You may view and download content for personal, non-commercial use only
• You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, or sell any content without prior written permission
• Content submitted by you (family photos, information) remains your property but you grant us a non-exclusive, royalty-free license to use it for community purposes

11Limitation of Liability

To the maximum extent permitted by applicable law:

• The Portal is provided "as is" and "as available" without warranties of any kind, either express or implied
• We do not guarantee uninterrupted, timely, secure, or error-free service
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• We are not responsible for any loss arising from unauthorized access to your account due to your negligence
• We are not liable for any failure to perform obligations due to circumstances beyond our reasonable control (force majeure)
• Our total liability for any claim shall not exceed the amount you paid to us in the 12 months preceding the claim

12Indemnification

You agree to indemnify, defend, and hold harmless Tamboli Jamat, its officers, administrators, volunteers, and agents from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Portal
• Your violation of these Terms
• Your violation of any third-party rights
• False or misleading information submitted by you
• Any illegal activity conducted through your account

13Termination

We reserve the right to:

• Suspend or terminate your account at any time, with or without cause and with or without notice
• Remove any content that violates these Terms
• Refuse service to anyone for any reason at any time

Upon termination, your right to use the Portal ceases immediately. Provisions that by their nature should survive termination (including ownership, disclaimers, indemnity, and liability limitations) shall remain in effect.

14Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

Any dispute shall first be attempted to be resolved amicably through mutual discussion. If unresolved within 30 days, either party may approach the competent courts in Pune.

15Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Portal with an updated "Last Updated" date. Your continued use of the Portal after changes constitutes acceptance of the modified Terms. We will make reasonable efforts to notify users of significant changes via portal notification or SMS/email.

16Contact Information

For questions, concerns, or grievances regarding these Terms, please contact us: